Walmart Opens the AI Powered 'Intelligent Retail Lab'
Walmart has opened the Intelligent Retail Lab in Levittown, New York which uses AI in the form of computer vision to help employees restock empty shelves. This is a similar concept to last year's Amazon Go, which used AI to handle purchases.
The AI will help the employees save time by not needing to do tasks that may be unnecessary and wasteful and do tasks that will involve helping the customers more. This would also lead to lower costs in the long run and could possibly save customers' money.
However, there is a big issue with privacy and AI bias. Firstly, due to many cameras being used in the store, there are some privacy issues as customers are being recorded all the time. Walmart says that their cameras and data centres are clearly shown and the staff are happy to ask questions regarding the cameras. Also, data is not kept for longer than a week. Secondly, regarding the bias, Mark Hanrahan (the CEO of Walmart) said that cameras do not recognise faces, determine the ethnicity of customers or track the movement of shoppers.